ct99 game Privacy Policy —
How We Collect, Use, and
Protect Your Personal Data

Introduction and Scope

This Privacy Policy ("Policy") is issued by ct99 game ("ct99 game", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data relating to all individuals ("you", "Player", "User") who access or use the ct99 game platform at ct99game.app — including the website, all games, the PKR cashier, customer support channels, and any associated communication tools.

ct99 game is committed to handling the personal data of Pakistani players responsibly, transparently, and in accordance with sound data protection principles. By registering a ct99 game account or using any ct99 game service, you acknowledge that you have read and understood this Policy and agree to the data practices described herein.

2. What Personal Data We Collect

ct99 game collects personal data in three principal ways: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third parties involved in payment processing or identity verification. The categories of data we collect are described in the table below.

3. How We Use Your Personal Data

ct99 game uses personal data collected from Pakistani players for the following purposes, each of which has a clear legal basis:

3.1 Account Registration and Management

We use your identity and contact data to create and maintain your ct99 game account, verify your identity, authenticate your logins, and manage your account settings and preferences. This processing is necessary for the performance of the ct99 game service agreement between you and us.

3.2 Payment Processing and PKR Transactions

We use your financial data to process PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, and Pakistani bank transfers. This processing is necessary to fulfil our contractual obligations to you as a ct99 game account holder.

3.3 Identity Verification and Anti-Money-Laundering (AML) Compliance

We process your identity and financial data to comply with Know Your Customer (KYC) and AML obligations. This includes verifying your Pakistani CNIC and confirming that payment methods belong to you. This processing is necessary for compliance with legal obligations applicable to ct99 game.

3.4 Responsible Gaming Monitoring

We use your gaming activity data — including session frequency, bet amounts in PKR, and loss patterns — to monitor for indicators of problem gambling behaviour. Where such indicators are identified, ct99 game may proactively reach out with responsible gaming information or apply protective account measures in the interest of player welfare.

3.5 Fraud Prevention and Platform Security

We use device, technical, and gaming activity data to detect and prevent fraud, account manipulation, bonus abuse, and other prohibited conduct on the ct99 game platform. This processing is in our legitimate interest to maintain a safe and fair platform for all Pakistani players.

3.6 Customer Support

We use communication data and account information to deliver effective English-language support to Pakistani players via live chat, email, WhatsApp, and Telegram. Support interactions may be recorded for quality assurance and training purposes.

3.7 Marketing Communications

With your consent, we may send you promotional communications about new games, bonuses, and ct99 game offers via your registered Pakistani mobile number or email address. You may withdraw this consent at any time by contacting ct99 game support or updating your communication preferences in your account settings.

4. When We Share Your Personal Data

ct99 game does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment Processors: We share the minimum necessary financial data with Pakistani payment service providers — including Easypaisa, JazzCash, and Raast — and banking partners (HBL, UBL, MCB, Meezan Bank, Bank Alfalah) solely for the purpose of processing your PKR deposit and withdrawal transactions.
• Identity Verification Services: We may share identity data with third-party KYC verification providers for the purpose of verifying your Pakistani CNIC or other identity documents. These providers are contractually bound to handle your data in accordance with this Policy.
• Game Content Providers: Certain game providers whose titles are available on ct99 game may receive session and game play data necessary to deliver the game service. These providers do not receive your identity or financial data.
• Legal and Regulatory Authorities: We may disclose personal data to Pakistani government authorities, law enforcement agencies, or financial regulators where we are legally required to do so — for example, in response to a valid court order or AML reporting obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of ct99 game's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

5. How We Protect Your Personal Data

ct99 game implements a multi-layered technical and organisational security framework to protect personal data from unauthorised access, disclosure, alteration, or destruction:

• TLS/SSL Encryption: All data transmitted between your device and the ct99 game platform is protected by industry-standard TLS encryption. This applies to every page, every cashier transaction, and every support session.
• Data at Rest Encryption: Personal data stored on ct99 game servers — including identity documents, financial records, and account information — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within ct99 game's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access to personal data is logged and audited.
• Two-Factor Authentication: ct99 game supports and encourages Pakistani players to enable two-factor authentication (2FA) via their registered mobile number, adding an extra layer of protection to their account login.
• Regular Security Audits: ct99 game's platform and data infrastructure are subject to periodic independent security audits and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Breach Response: In the event of a confirmed personal data breach that poses a risk to affected players, ct99 game will notify affected Pakistani players and take immediate remedial action without undue delay.

6. Cookies and Tracking Technologies

ct99 game uses cookies and similar tracking technologies on the ct99game.app website to provide core platform functionality, analyse user behaviour for service improvement, and deliver personalised content to Pakistani players.

6.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the ct99 game platform to function. These include session authentication cookies and security tokens. They cannot be disabled without rendering the platform unusable.
• Analytics Cookies: Used to understand how Pakistani players interact with the ct99 game platform — including which game categories are most visited, how long sessions last, and which features generate the most engagement. This data is aggregated and not linked to individual identities.
• Functionality Cookies: Used to remember your account preferences — including language (English), display settings, and previously selected game categories — to provide a more personalised ct99 game experience.
• Responsible Gaming Cookies: Used to track session duration and display time-on-platform reminders in support of ct99 game's responsible gaming commitments.

6.2 Managing Cookies

You can control cookie preferences through your web browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your ct99 game account. For detailed guidance on managing cookies in common Pakistani mobile browsers (Chrome for Android, Safari for iOS), please contact ct99 game support.

7. Data Retention

ct99 game retains your personal data for the period necessary to fulfil the purposes outlined in this Policy, including compliance with legal, accounting, and anti-money-laundering retention obligations:

• Active Accounts: Personal data is retained for the lifetime of your ct99 game account and for a period of no less than five (5) years following permanent account closure, in order to meet financial record-keeping and AML compliance requirements.
• Identity Documents (KYC): Copies of Pakistani CNIC and other verification documents are retained for a minimum of five (5) years after account closure in accordance with standard financial compliance practice.
• Transaction Records: All PKR transaction records — including Easypaisa, JazzCash, and bank transfer history — are retained for a minimum of five (5) years after the date of each transaction.
• Support Communications: Live chat, email, WhatsApp, and Telegram communication records are retained for two (2) years following the close of each support interaction.
• Marketing Consent Records: Records of your marketing consent and any withdrawal of consent are retained for the lifetime of your account to ensure accurate communication preference management.

Once retention periods expire, personal data is securely deleted or anonymised in accordance with ct99 game's data destruction procedures.

8. Your Rights Over Your Personal Data

As a ct99 game account holder, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting ct99 game's English-language support team:

• Right of Access: You have the right to request a copy of the personal data ct99 game holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by ct99 game — for example, a misspelled name or an outdated Pakistani mobile number.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ct99 game's legal retention obligations (see Section 7).
• Right to Restrict Processing: You may request that ct99 game restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data while we verify it.
• Right to Object to Marketing: You have the right to object to the use of your personal data for direct marketing at any time. We will cease marketing communications promptly upon receiving your objection.
• Right to Data Portability: You may request that ct99 game provide your personal data in a structured, commonly used, machine-readable format, where technically feasible.

9. Responsible Gaming and Your Data

ct99 game uses your gaming activity data in service of responsible gaming as a core privacy-positive use case. Monitoring gaming patterns allows ct99 game to identify players who may be experiencing difficulties and intervene with appropriate support before harm escalates.

Specifically, ct99 game may use your session data, PKR loss history, and self-exclusion status to: automatically apply deposit limits where problem gambling indicators are detected; trigger responsible gaming messaging during extended sessions; and ensure that any self-exclusion you activate is immediately and comprehensively enforced across all ct99 game services.

In the context of self-exclusion, ct99 game retains your registration data and self-exclusion status for the full duration of the exclusion period and for a minimum of five (5) years thereafter, to prevent inadvertent re-registration and ensure the exclusion remains effective.

10. Policy Updates and Contact Details

10.1 Changes to This Policy

ct99 game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, we will notify active Pakistani account holders via their registered email address or mobile number and will update the effective date at the top of this Policy. Your continued use of ct99 game following notification of a Policy update constitutes your acceptance of the revised Policy.

10.2 Contact for Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or ct99 game's handling of your personal data, please contact our English-language support team. We take all privacy concerns seriously and will respond within a reasonable timeframe.

Contact email: [email protected]
Support availability: 24 hours a day, 7 days a week via live chat at ct99game.app, WhatsApp, and Telegram.

10.3 Relationship with Other Policies

This Privacy Policy should be read alongside the ct99 game Terms & Conditions and Responsible Gaming Policy. Together, these three documents constitute the full legal and operational framework governing your relationship with ct99 game as a Pakistani player.